F.A.Q.s About BGTV
What equipment do I need for the workouts?
For most follow along workouts, you will need a variety of dumbbells! If you are new to fitness, dumbbells that vary between 5-15lbs will be great! There are a few follow along workouts that require heavier dumbbells, if you choose to do those! There are some bodyweight workouts to choose from, along with "anywhere workouts" that you can do with bands only. For the whiteboard workouts and programs, it is likely that you will need access to a full gym set up.
How long are the workouts?
The follow along workouts vary from 10-45 minutes long, giving you tons of options for a busy schedule.
Can I listen to my own music while doing the workouts?
Yes! You can simultaneously run your favorite playlists (or BGTV Playlists!) on your device while watching the workouts!
Are there any programs I can follow?
Yes! There are plenty of options for you! There whiteboard programs you can do on your own, along with scheduled workouts daily on the BGTV Calendar. You can also join a challenge at your own pace, or join along when the community is doing one together!
Do I get access to Coach Betina?
Yes! Betina checks the community wall daily and is always communicating with the BGTV members! If you are an Annual Member, you can direct message her!
More F.A.Q.s
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
Please note that we do not offer refunds for change of mind.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
I need more help
Please send us an email with your full name, the email you used for account and a description of the issues you are experiencing to hi@betinagozo.tv and one of our team members will be able to assist you further.